OleOle

2010 FIFA World Cup FAQs

What does an OleOle 2010 FIFA World Cup South Africa™ ticket package include?

OleOle's Standard packages include match ticket(s), hotel accommodations, daily breakfast, a commemorative gift, match and airport transfers and on-site event management staff for immediate, personal on-site assistance should you need it. OleOle also arrangements for affordable air on specific dates.

Do your packages include a 2010 FIFA World Cup™ match ticket? Yes! Most packages include a Category 3 ticket with the option to upgrade to Category 1 or 2 seating. We also offer ticket packages that include a Category 1 or 2 ticket. We also have packages that come without tickets for those who have already obtained tickets from FIFA.

How do I track my order? Online at: http://shop.oleole.com/ressearch.asp

Can I purchase more than 4 tickets per package? Yes, we allow you to purchase the number of 2010 FIFA World Cup™ tickets needed for your group.

Can I get a discount if I buy a large number of packages?

Discounts are available for selected matches based on needed quantities. For any individual or group needing more than 20 packages please email us at sales@oleole.com. Please include the match number(s), quantities, hotel accommodations needed, and all pertinent contact information including name, day time phone number, and email address.

How are packages allocated?

We are accepting orders right now on a first-come, first-serve basis. You can purchase online at http://www.worldcuptickets.biz or over the phone at 1-310-275-5300.

I have seen corporate hospitality packages for 2010 FIFA World Cup being offered by other companies. Are these packages official?

MATCH Hospitality is FIFA's worldwide exclusive rights holder of the Official Hospitality Programme for the 2010 FIFA World Cup South Africa. Products being offered by any other entity are not part of or in any way related to the official Corporate Hospitality Program for 2010 FIFA World Cup.

Why is a national ID or Passport number required?

A national ID or Passport number is required to ensure clear identification of all persons attending the FIFA World Cup 2010 matches. This includes all family members, friends, and guests who may attend the matches with you. Furthermore, please note that an official international identification document such as a passport is required to enter South Africa.

When will I receive my 2010 FIFA World Cup match tickets?

All 2010 FIFA World Cup tickets will be originated from the OleOle office in Johannesburg. Most matches will have match day pick-up available at your hotel from our professional on-site tour hosts. Additional information regarding ticket pick-up will be sent via email two weeks prior to your match date(s).

What do I need to pick up my match tickets?

You will need your passport or valid state ID showing your name, the credit card used to make the purchase and the confirmation email with your reservation number and match(s).

How can I contact someone in the OleOle customer service department?

You may direct your questions to us by e-mail at sales@oleole.com using in any language. For English, French and Spanish, you can also call our Package and Ticketing Information Line at +1-310-275-5300 Monday - Friday 7AM - 5PM PST. When the 2010 FIFA World Cup begins, we will have trained staff based at your hotel on site to help with all you needs including ticket distribution.

Am I entitled to a refund if I decide that I no longer want my 2010 FIFA World Cup tickets or package?

No, once an order has been placed, there are absolutely no cancellations, refunds, exchanges or reductions in group size and number of packages purchased.

Can I sell my 2010 FIFA World Cup package to someone else?

We do not permit you to transfer or sell your package without prior written consent from OleOle. If permitted a name change fee will be assessed.

I do not have access to the internet, how do I order my packages?

If you are unable to purchase online, you can book over the phone by calling an OleOle Sales specialist at +1-310-275-5300 Monday - Friday 7AM - 5PM PST or Saturday and Sunday 9AM-3PM PST. Or you may email sales@oleole.com and include your telephone number and we will promptly call you during our business hours.

PAYMENTS

How do I pay for my 2010 FIFA World Cup travel and ticket package?

You may pay OleOle by credit card, bank transfer, PayPal, or company check (up to 90 days before the start of the event).

Can I make payments or do I have to pay in full?

Full payment is required at time of reservation.

What credit cards do you accept?

Currently we accept American Express, MasterCard, Visa, Discover and Diners Club.

How do I pay by direct debit?

We do not accept direct debit. Instead we accept payment by bank wire transfer or check.

How do I pay by bank transfer?

If paying by bank transfer, you must do this by phone, fax, or email. You may call us at +1-310-275-5300 Monday - Friday 7AM - 5PM PST or Saturday and Sunday 9AM-3PM PST. Or you may email sales@oleole.com and include your telephone number and we will promptly call you during our business hours. We will then send you a confirmation email stating the terms of payment and when and how payment is to be made.

I did not receive the bank transfer payment instructions yet. What should I do?

Please contact us via email at sales@oleole.com and we will email you bank transfer instruction.  If we don't receive your payment within the timeframe stated in the last reminder your reservation will be automatically cancelled.

What currencies are the 2010 FIFA World Cup packages available in?

All transactions for 2010 FIFA World Cup tickets and packages will be processed in US Dollars (USD) regardless of country of origin or destination.

How do I pay by PayPal?

If paying by PayPal, you must call us at +1-310-275-5300 or email us sales@oleole.com to place your order. We will then send you an email invoice via PayPal that you can pay. We will send you an email confirming your reservation once the PayPal payment has been received by OleOle.

HOTEL ACCOMMODATION

Do you offer accommodations that do not include a match ticket?

Yes.  If you have your tickets, we do sell hotel and World Cup services packages. These 2010 FIFA World Cup packages will only consist all the services of our ticket inclusive packages but without the tickets.  For Group requests (10 rooms or more) or customized packages please inquire via e-mail to sales@oleole.com or by telephone at +1-310-275-5300 Monday - Friday 7AM - 5PM PST or Saturday and Sunday 9AM-3PM PST.

Do you offer extra nights?

Yes, at an additional cost, you may add as many nights before or after the stated 2010 FIFA World Cup package dates.

Can I request a specific room type?

Yes, when booking online, you have several options to choose from to meet your needs. If you are booking over the phone or need to update your room requests, you may do so by calling our office at 310-275-5300 Monday - Friday 7AM - 5PM PST or Saturday and Sunday 9AM-3PM PST. Or you may email sales@oleole.com.

I called to confirm my reservation and the hotel does not have my name listed. Should I be concerned?

It's likely the group list hasn't been entered into the hotel's computer system yet. Normally your name will appear in the hotel register two days before your check in date.

If you are currently sold out of a room, does that mean I cannot go to the 2010 FIFA World Cup?

No. Our website updates regularly and availability can change without notice as demand for certain rooms increases or additional inventory becomes available. If your desired package has no rooms available, please check back often for any releases or contact us at sales@oleole.com to be put on the waiting list for a particular hotel.

2010 FIFA WORLD CUP MATCH TICKETS

How many 2010 FIFA World Cup tickets may I purchase for one match?

We do not have a limit on the number of tickets per match you can purchase. The only requirement is that all the people you are purchasing tickets for will be part of your party in South Africa.

How can I purchase tickets for a large group of 10 or more people?

Yes! We specialize in group purchases. For more information on availability please contact us by calling +1-310-275-5300 Monday - Friday 7AM - 5PM PST or Saturday and Sunday 9AM-3PM PST. Or you may email sales@oleole.com and include your telephone number and we will promptly call you during our business hours.

Will all of my tickets be seated together?

We guarantee a minimum of two seats together, for more than two tickets that are part of one specific order/reservation we will do our best to seat everyone together. Orders placed separately will not be seated together.

Where would category 1, 2 and 3 tickets be located?

For 2010 FIFA World Cup, all seats are broken into the same three categories across all stadiums. Category 1 is located along the sidelines between the corner flags. Category 2 is situated on the corner or high up behind the goal. Category 3 is located on the lower level behind the goal. We are unable to provide exact seating locations.

Do you sell tickets that are not part of a package?

No, please visit the 2010 FIFA World Cup website at: FIFA to obtain individual match tickets.

When will I receive my 2010 FIFA World Cup tickets?

All 2010 FIFA World Cup tickets will be delivered in Johannesburg. All tickets will be available for pick up from the Tour Staff at your hotel from 9 am to 5 pm every day, except match day. Additional information regarding ticket pick-up will be sent via email two weeks prior to your departure date(s).

What do I need to pick up my match tickets?

You will need your passport, the credit card used to make the purchase, and the confirmation email.

Will my name appear on the tickets I have purchased?

All tickets sold as part of a package and if bought before the tickets are printed, you name will appear on the tickets. When attending the match, you must have your ticket with your passport and you will be granted access to the stadium. All tickets sold by OleOle are valid entry tickets - we guarantee it!

Does my 2010 FIFA World Cup Ticket entitle me to use public transportation?

Due to the constraints of South Africa, FIFA is not offering match day transportation via their public transportation systems.

Is there a minimum age for children attending a match?

No, there is no minimum age, but ALL CHILDREN are required to have a ticket, regardless of age. Entrance to a stadium will only be authorized upon presentation of a valid ticket for each person, regardless of age. There are no price discounts for children and no child tickets issued by FIFA World Cup 2010.

I can no longer attend the match, can I cancel my order for FIFA World Cup 2010 tickets?

No. Once your order has been accepted, you are bound by our terms of purchase which include no refunds, cancellations, or exchanges under any circumstances.

Do you sell FYT tickets that are not part of a package?

Yes, we do for the USA and Mexico plus 9 other teams. Look for the 16 night Group packages on the main website.

How can I be assured I will sit with fans of the same team I am rooting for?

While we are unable to guarantee the section you will be seated in, our goal is to have you at the match in the appropriate section for you.

I have a disability and need accessible seating, do you provide this?

We make every effort to accommodate the requests of our clients, but we cannot guarantee accessible seating for anyone, including customers who are in a wheel chair.

I have seen match tickets being offered by other companies, are these tickets official?

The products being offered by other companies or on other websites are not part of, or related to, the official ticket sales 2010 FIFA World Cup program. FIFA and Match-AG has not appointed an outside company to be its agent for the sale of match tickets only. We would strongly recommend you not buy tickets through these channels. There are companies that sell tickets and packages that do not own the rights to the tickets and are therefore forced to buy on the open market a few days before each match. This inevitably can lead to you not attending your particular match. OleOle guarantees that our 2010 FIFA World Cup tickets are officially issued and valid for the match you purchased.

Can I upgrade my ticket category for the match?

Yes, although most of our packages include a Category 3 ticket to the match, ticket upgrades are available for most matches. There is an additional fee for a ticket upgrade; the fee depends on the match and the upgrade to Category 2 or Category 1.

Can I add an additional match to my package?

Yes, if we have tickets available to the match you would like to attend that is not included in your package, we can add the match for an additional charge.

I purchased a package, but I want to go see another team, can I attend that match?

Yes, if we have tickets available to the match you would like to attend even if it is not your team, we can add that match for an additional charge. It just cannot be on the same day your FYT match.

I purchased my package which includes the Round of 16 match, but what if my team does not advance to the Round of 16?

If your team does not advance to the Round of 16, you will still be able to attend the match being played by the group winner.

MISCELLANEOUS

In what capacity is OleOle official?

OleOle has been appointed by Match Services as a Participating Tour Operator to distribute ticket inclusive travel packages for the 2010 FIFA World Cup South Africa.


Where is your office located in South Africa?

There will be OleOle staff based at each hotel we use in our travel packages. We will set up a temporary main office shortly in Johannesburg. The office address and phone numbers will published at a later date.

Contacts:  +1-310-275-5300  Ι  Toll Free +1-888-653-6538  Ι  Fax +1310-275-1438  Ι  Email - sales@oleole.com